cv9994 Privacy Policy

Registration and Account Data

• Full Legal NameUsed to verify your identity and personalise your account experience on cv9994.
• Date of BirthRequired to confirm you meet the minimum age requirement of 21 years to use the Platform.
• Email AddressUsed for account communications, password resets, and — where opted in — promotional notifications.
• Mobile Phone NumberUsed for two-factor authentication, account security alerts, and payment method verification (e.g., bKash/Nagad mobile wallet confirmation).
• Residential AddressRequired for identity verification and to confirm your location for eligibility purposes.
• Username and PasswordYour chosen access credentials, stored with password hashing. cv9994 staff cannot see your password in plain text.

Financial and Payment Data

When you make a deposit or request a withdrawal, cv9994 collects the information necessary to process the transaction. For bKash, Nagad, Rocket, and Upay transactions, this includes your mobile wallet number. For Visa and Mastercard payments, transaction reference data is received from the card network. cv9994 does not store full card numbers or CVV codes on its own servers — card payments are processed through PCI-DSS compliant third-party payment gateways.

• Mobile wallet numbers (bKash, Nagad, Rocket, Upay) associated with your transactions.
• Transaction reference IDs, amounts in BDT (৳), timestamps, and payment method used.
• Deposit and withdrawal history for your account, retained for audit and anti-money laundering compliance.

Identity Verification (KYC) Documents

As part of our KYC process, you may be asked to submit copies of the following documents. These are stored securely and used exclusively for identity verification, age confirmation, and fraud prevention purposes:

• National ID Card (NID), Passport, or Driving Licence.
• Proof of address documents (utility bills, bank statements issued within the last 3 months).
• Proof of payment method ownership (screenshot of bKash or Nagad account registered in your name).
• Source of funds documentation where required for large withdrawals above ৳50,000 within a 30-day period.

Usage and Gameplay Data

cv9994 automatically records data about how you interact with the Platform. This data is used to deliver the service, detect technical faults, identify unusual betting patterns, and improve the player experience:

• Game sessions, bet amounts, wager outcomes, and account balance changes.
• Login timestamps, session duration, and pages or game categories visited.
• Device type, operating system, browser version, and screen resolution.
• IP address and approximate geographic location (city/region level).
• Referral source (how you arrived at the cv9994 website).

Support and Communication Data

When you contact the cv9994 support team via email at [email protected], we retain a record of that correspondence including your name, contact details, the content of your message, and any attachments or screenshots submitted. This data is used to resolve your query, maintain a history of interactions, and improve our support service quality.

Service Delivery and Account Management

The fundamental purpose of collecting your data is to provide you with a functioning cv9994 account. This includes creating and maintaining your account, processing deposits and withdrawals in BDT, recording your betting and game history, applying bonuses to your account, and communicating essential account information such as transaction confirmations and security alerts.

Identity Verification and Fraud Prevention

cv9994 is obligated to verify the identity of all players to prevent underage gambling, money laundering, and fraudulent activity. Your personal and KYC data is used to confirm that you are who you claim to be, that you meet the age requirement of 21 years or older, and that your account activity is consistent with legitimate play. Automated systems and manual review processes are both employed for this purpose.

Platform Improvement and Analytics

Aggregated and anonymised usage data is analysed to understand how players navigate the Platform, which game categories are most popular, and where technical performance can be improved. This analysis does not identify individual players and is used solely to make cv9994 a better product for its entire user base, including players across Dhaka, Chittagong, Sylhet, Khulna, and other parts of Bangladesh.

Marketing Communications (Opt-In Only)

Where you have explicitly opted in to receive marketing communications, cv9994 may use your email address or phone number to send you information about new games, bonus offers, seasonal promotions (such as Eid specials, BPL cricket season offers, or Pohela Boishakh promotions), and other relevant updates. You may withdraw this consent at any time without affecting your account status or service access.

Legal and Regulatory Compliance

cv9994 may be required to process and disclose your personal data to comply with applicable legal obligations, including responding to lawful requests from competent authorities, fulfilling anti-money laundering (AML) reporting duties, and retaining financial records for the periods mandated by law. Such disclosures are made only to the extent strictly required and are not made for commercial purposes.

Authorised Third-Party Processors

cv9994 engages a small number of carefully vetted third-party service providers who process personal data on our behalf under strict contractual confidentiality and data security obligations. These include:

• Payment processors facilitating transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Identity verification and KYC service providers who assist in document authentication.
• Game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) who operate the game engines — these providers receive only the minimum data required to run game sessions and record outcomes.
• IT infrastructure and cloud hosting providers who maintain the servers on which the Platform operates.
• Customer support software providers who facilitate our support ticketing and communication systems.

Each of these processors is permitted to use your data only for the specific purpose for which it was shared and may not use it for their own independent purposes.

Legal Authorities and Regulatory Bodies

cv9994 will disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or other binding legal process. We will make reasonable efforts to notify you of any such disclosure unless doing so is legally prohibited or would prejudice an ongoing investigation.

Essential Cookies

These cookies are strictly necessary for the Platform to function. They maintain your login session state, store your language and currency preferences, and protect against cross-site request forgery (CSRF). Essential cookies cannot be disabled without breaking core Platform functionality such as staying logged in to your cv9994 account.

Analytics Cookies

cv9994 uses analytics cookies to collect aggregated, anonymised data about how players navigate the Platform — which game categories are visited most frequently, how long sessions last, and where players encounter errors. This data is used internally to improve the Platform and does not identify individual players.

Preference Cookies

These cookies remember your personal settings — such as preferred game categories, notification settings, and display preferences — so that you do not need to reconfigure them on each visit. Disabling preference cookies means your personalisation settings will not be retained between sessions.

Retention Periods

• Active account data (profile, preferences, contact details) — retained for the lifetime of your account and for a reasonable period after account closure to handle any post-closure queries or disputes.
• Financial transaction records (deposit and withdrawal history) — retained for a minimum of five years following the transaction date to comply with anti-money laundering record-keeping obligations.
• KYC and identity verification documents — retained for a minimum of five years from the date of submission or from account closure, whichever is later.
• Gameplay and betting history — retained for the lifetime of your account and for a period after closure sufficient to resolve any outstanding disputes or bonus-related queries.
• Support correspondence — retained for two years from the date of the most recent interaction related to a specific issue.
• Marketing consent records — retained for as long as you remain opted in, plus a reasonable period after opt-out to demonstrate compliance with marketing regulations.

When personal data is no longer required for any active purpose, it is securely deleted or anonymised so that it can no longer be associated with your identity.

Right of Access

You may request a copy of the personal data cv9994 holds about you. We will provide this information within a reasonable timeframe following identity verification. Contact us at [email protected] with the subject line "Data Access Request" and your registered account username.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly through your account settings, or contact [email protected] for changes that require manual review.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing and there are no overriding legitimate grounds for it. Please note that we may be required to retain certain data (particularly financial records and KYC documents) for legal compliance purposes even following an erasure request.

Right to Restrict Processing

You may request that cv9994 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where processing is unlawful but you prefer restriction to deletion. During a restriction period, we will continue to store your data but will not actively process it beyond storage.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on legitimate interests, though such objections will be weighed against cv9994's operational requirements and legal obligations.

Privacy Contact Details

Email: [email protected]

Please include your registered username and the nature of your enquiry in your message. Our support team is available 24 hours a day, 7 days a week at Bangladesh Standard Time (UTC+6). For formal data rights requests, use the subject line format described in Section 6 above.